General Information

eWALLET & DISCOUNTS
When you credit your account, you get a discount on all purchases from the Bermark Shop using the credit, plus have the convenience of paying from your account.
$300 - $999 get 5% discount
$1,000 - $2,499 get 10% discount
$2,500 or more get 15% discount

NOTE:
Discounts are not applicable to eWallet Credit purchases, MyShop packages & Special Orders.
Discount time limit is 1 year from when you buy the credit.
Credit purchased expires if unused after 2 years from purchase. We may extend this period upon request.   

DELIVERY SCHEDULE
FILES
1 - 3 days.
RENDERING & ANIMATION
3 - 5 days
SPECIAL ORDER FINISHED PRODUCTS
5 - 14 days
MOLDS, SILVER MODELS & SAMPLES
3 - 4 weeks

SHIPPING
We ship with FedEx

PAYMENT
We accept Credit Cards, PayPal or Bank Wire Transfers.
Please pay your Bank fees including Correspondent Bank fees when sending Wire Transfers. Fees beyond our Bank charges will be charged to your account.

REFUND POLICY

No Refunds:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. We won't issue any refunds on purchased files & products, we will fix them at no extra cost if needed.